Privacy Policy (UK) Live at The Local

Last updated: 28 April 2026

This Privacy Policy explains how Live at The Local collects, uses, and protects personal data when you use the Live at The Local mobile app and related services.

Data controller: LIVE AT THE LOCAL LTD

Company number: 17184773

We process personal data in line with the UK GDPR and the Data Protection Act 2018.

1. Who this policy applies to

This policy applies to all users of Live at The Local, including:

Public users (fans)
Musicians
Venues and venue operators
People who contact us for support.

2. Personal data we collect

2.1 Data you provide directly

Account data: email address, authentication credentials, and account type.
Profile data:
- Public users: basic profile details
- Musicians: musician/stage name and account detail
- Venues: venue name, venue address/location, contact details used for verification workflows
Event data: event title/details such as venue name, artist, genre, date/time, location coordinates, optional notes, and event metadata
Saved content: saved events, saved venues, and saved musicians
Feedback and support data: information you submit through in-app feedback or support emails.

2.2 Data collected automatically

App/device technical data (e.g., app version, platform diagnostics)
Authentication/session/security logs
Operational analytics and performance signals used to troubleshoot reliability and abuse
Local app cache/settings data on your device (for faster loading and account-state hydration).

2.3 Location and map data

If you grant location permission, we process location data to show nearby events and map views.
We process event location details (coordinates/address) to display events on maps and support "view on map" flows.
Location permission is optional, but map/discovery features may be reduced if not granted.

2.4 Data from third-party providers

Depending on your sign-in method and app usage, we may receive data from:

Apple Sign In and/or Google Sign In
Firebase Authentication and related Firebase services
Map and location providers used by iOS and app integrations.

3. How we use personal data

We use personal data to:

Create and manage user accounts
Authenticate users and enforce role-based permissions
Allow event creation, editing, deletion, and display
Power saved items and profile-related features
Run venue verification and musician/venue trust workflows
Provide map discovery and location-based event browsing
Maintain app security, prevent abuse/spam, and enforce rate limits
Troubleshoot issues and improve app reliability/performance
Respond to feedback, support requests, and legal obligations.

We do not sell your personal data.

4. Legal bases for processing (UK GDPR)

Depending on context, we rely on:

Contract: to provide the app features you request.
Legitimate interests: service security, abuse prevention, diagnostics, and product improvement.
Consent: where required (for example, device location permissions).
Legal obligation: where required by law.

5. Data sharing

We share data only where needed to operate the service, including with:

Firebase/Google Cloud services (authentication, database, functions, analytics/performance, app security)
Map/location service providers used by app features
Hosting/infrastructure and operational tooling providers
Apple and Google where required for platform services and app distribution.

Some providers act as processors on our behalf; others may act as independent controllers for their own services.

We may also disclose data where required by law, legal process, fraud prevention, or rights protection.

6. International transfers

Some providers process data outside the UK. Where personal data is transferred internationally, we use appropriate safeguards (such as adequacy regulations or approved transfer mechanisms) as required by UK data protection law.

7. Data retention

We retain personal data only for as long as necessary for the purposes in this policy, including:

Account lifecycle needs
Operational/security requirements
Legal and compliance obligations

When data is no longer required, we delete it or de-identify it where appropriate.

8. Your rights

Under UK data protection law, you may have rights to:

Access your personal data
Correct inaccurate data
Erase personal data
Restrict or object to processing
Data portability
Withdraw consent (where processing is based on consent).

Account deletion

You can delete your account self-serve in the app (preferred method). If you cannot delete your account in-app, you can also request deletion by contacting us at support@liveat-thelocal.co.uk.

After you request deletion, we will delete or de-identify your personal data in line with our legal and operational obligations. Some data may be retained for a limited period for backups, security, fraud prevention, or legal compliance, then deleted or de-identified where appropriate.

You also have the right to complain to the UK Information Commissioner's Office (ICO):

https://ico.org.uk

9. Security

We use technical and organisational safeguards designed to protect personal data, including access controls, authentication protections, and encryption in transit where appropriate. No system can be guaranteed to be 100% secure.

10. Children's privacy

Live at The Local is not intended for children under 13. We do not knowingly collect personal data from children under 13.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version in-app and/or on our website with a revised "Last updated" date.

12. Contact